Who Can Ride?
Anyone requiring transportation in Alamance County is eligible to ride the ACTA vans. ACTA provides transportation for general purpose trips, medical trips, and almost any non-emergency trip destination.

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When Can I Ride?
Monday-Friday, 6:00 a.m. - 6:00 p.m. (No trip request is started after 5:30 p.m.) Please be ready for your ride at least one hour before your scheduled appointment. Pick-ups are usually at least thirty (30) minutes before your appointment time.  However, clients should always be ready one hour prior to their appointment time.  Out of county medical transportation will require earlier pick-ups. A driver may only wait five (5) minutes for you to board the van.

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How Do I Schedule A Ride?
To request transportation service, call the ACTA office at 336-222-0565 between the hours of 6:00 a.m. and 5:00 p.m., Monday-Friday. Although ACTA recommends scheduling your trip as far in advance as possible, requests must be made by 1:00 p.m. at least one working day before you need transportation. Ride requests are not taken during the weekend; therefore, requests for transportation on Mondays must be made by 1:00 p.m. the preceding Friday.

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What Information Is Needed?
You will need to provide the following information when you call:

• Your name
• Your address
• The appointment date
• The appointment time
• Your pickup time
• Your destination
• Your telephone number
• Special requirements (i.e., child seat, wheelchair)
• The name and relationship of anyone traveling with you.

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What is Dial-Ride?
Dial-A-Ride is a fare assistance program sponsored by the North Carolina Division on Aging for persons sixty (60) years of age or older. For details on eligibility and other requirements, please contact the ACTA Dial-A-Ride Administrator at 336-222-0565.

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What is NETS?
NETS is non-emergency transportation service for riders requiring same-day transportation for medical service. NETS fares are substantially cheaper than other non-emergency medical transportation services provided by ambulances.

Monday-Friday, 7:00 a.m. - 5:00 p.m.
Within Alamance County Round-Trip $40.00
Out of County Round-Trip $80.00

Payment for NETS services must be made upon arrival of the driver.
Please call 336-222-0565 to schedule a pick-up.

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How Do I Cancel My Ride?
If you must cancel a scheduled trip, please notify the ACTA office at 336-222-0565 as soon as possible, but at least two hours before your pick-up time. Early notification will allow ACTA to provide transportation to someone else.

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How Much Does It Cost?
Alamance County - General Public within Alamance County
One-way $7.00
Round-Trip $14.00

Out of county non-emergency medical trips can be arranged by calling the ACTA Office.  

Payment for transportation service must be made to the driver.  

ACTA accepts cash, checks, or money orders in the exact amount of the fare. The driver will issue a receipt for the amount collected. Required escorts will not be charged. All others will be charged regular fares.

Packets of ten (10) tickets may be purchased in advance by contacting the ACTA office and are strongly encouraged.  Discounts are available when packets of ten are purchased.  

All prices are subjects to change without notice.

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